Shipping Information

Information on sending parcels to the EU and outside the EU

You are placing an order with a EU business which is being fulfilled from Portugal. International orders may be subject to customs clearance and regulations. You are responsible for any applicable customs fees and adherence to your country’s import regulations. If a package is returned to us due to non-payment of customs fees, we will apply a refund minus the shipping and transaction costs and minus a 15% of restocking fee.

Please double check your SHIPPING ADDRESS. In case you are a costumer placing orders outside the EU, where the EU VAT legislation do not apply, you may provide a VALID personal ID to simplify the customs process (if applicable). You can specify it at the checkout page “Order notes”. For the EU counties you can optionally provide your VAT ID on the billing address for commercial Invoice. Moreover, we cannot be held responsible for lost packages due to incorrect address information.